Summary Agenda

Conference Day One – Tuesday 20th September 2011

08.30     Registration and Coffee

09.00     Chair’s Opening Remarks

09.10     Providing a global update on number portability implementations
Carin Johansson, Managing Director and Senior Regulatory Expert, BoCa Consulting

09.40     Establishing and managing an effective inter-operator group to ensure the successful deployment and continued fulfillment of number portability
Jigo Van Haperen, Manager, Number Portability for mobile, fixed and VOIP services, KPN

10.10     Examining the operational and human resourcing aspects of the Number Portability process
Corinne Fenech, Manager - Customer Experience, Back Office & Bill Query Support, Go

10.40     Morning Refreshments

11.10     Leveraging the introduction of Number Portability to drive in-bound porting of new customer segments
Doruk Sardag, Marketing Senior Specialist, Turkcell

11.40     Understanding how to encourage customers to port in multiple SIM, prepaid dominated markets
Aarti Sharma, Head of Acquisition (Mumbai), Vodafone India

12.10     Addressing the challenges of getting customers to port in multiple SIM, prepaid dominated markets
Tom Kershaw, Senior Vice President and General Manager, Interconnection Solutions, Telcordia

12.40     Networking Lunch

14.00     Number Portability in Guerilla Marketing
Tor-Björn Fjellner, Independent MNP Consultant, Fjellner Development

14.30     Actively advertising Number Portability – increasing subscriber awareness to ensure a successful launch
Jörgen Nilsson, Commercial Advisor, Kuwait Telecom Company – VIVA

15.00     Optimising the porting process for the subscriber and sale channels to encourage more subscribers to port
Sufian Hashmi, Head, MNP Department, China Mobile Pakistan

15.30     Afternoon Refreshments

16.30     Identifying the key points for a successful number portability implementation
José Antonio Hernández González, Number Portability and Sales Support System Manager,
Indra
Luis Fernando Esteban Arranz, Number Portability and Sales Support System Expert, Indra

16.30     Learning from the experience of others – understanding how to avoid the main pitfalls during your number portability implementation
Guillermo Fernández Castellanos, Consultant, Analysys Mason

17.00     Understanding how to minimise porting times to achieve excellent customer service
Raymond Bouwman, Director and Managing Consultant, Rabión Consultancy

17.30     Roundtable Discussion Session: Implementing a future proof Number Portability solution that meets your requirements

18.00     Chair’s Closing Remarks

18.10     End of Conference Day One

Networking Reception
All speakers and delegates are invited to a complimentary drinks reception to discuss the day’s issues.

Conference Day Two – Wednesday 21st September 2011

08.30     Registration and Coffee

09.00     Chair’s Opening Remarks

09.10     How a pan European VoIP Provider succeeds in managing the National NP multicomplexity
Jose Lecloux, Interconnect Manager, Voxbone

09.40     Examining how Orange Spain has managed to reduce its porting time to the one day set out in EU legislation
Victoria Ferrera Lopez, Number Portability Manager, Orange Spain

10.10     Overcoming the challenges of complying with the EU’s one day number porting rule
Werner de Rouck, Programme Manager, Mobistar

10.40     Morning Refreshments

11.10     Examining how changes to NP regulation in Finland now enable number portability before the end of fixed contracts
Sanna Hughes, Legal Counsel, FICORA

11.40     Introducing GNP (Geographic Number Portability) into an existing MNO operation as the regulatory landscape changes
Clive Fagan, General Manager, Number Portability Company (South Africa)

12.10     Addressing the challenges associated with implementing and evolving your Fixed Number Portability solution
Tomáš Prokopík, Senior Consultant for Strategy and Operations, Telefonica Czech Republic

12.40     MNP implementation in Nigeria – update and lessons learnt so far
Ibrahim Dikko, Director, Government and Regulatory Affairs, Etisalat Nigeria

13.10     Networking Lunch

14.30     Addressing MNP challenges associated with subscribers, operators and regulation in
Pakistan
Zahid Minhas, CEO, Pakistan MNP DB (G) Ltd

15.00     Examining the lessons learnt from the introduction and development of Number Portability
Dragan Chepujnoski, Regulatory Manager, Regulatory Department, One Macedonia

15.30     Afternoon Refreshments

16.00     Examining number portability developments in Denmark
Silva Gertz, Managing Director, OCH & Project Manager, Telia Danmark

16.30     Examining how technological advances will shape the future of number portability
For speaker updates please visit www.iir-conferences.com/np

17.00     Wrap Up Session: Take this opportunity to discuss the key themes to have emerged from this year’s conference and to share the practical ideas and insights that you will take back to the office.

17.30     Chair’s Closing Remarks

17.40     End of Conference