- email:registrations@iir-telecoms.com
- phone:+44 (0)20 7017 7483
Post-Congress Workshop
26 May 2011
Global Roaming Quality of Service: Improving your revenue while increasing customer satisfaction
Led by Telenor
This interactive workshop will thoroughly examine the Global Roaming Quality concept for mobile operators, carrier and roaming hub providers while also providing a regional update from Europe, Asia, Middle East, Africa and the Americas.
By attending the workshop you will:
• Learn about the benefits of SLA and Roaming SLA
• Find out the differences between active versus passive probing and what KPIs you need to incorporate
• Hear what it takes to get started!
• Improve and define your internal processes with GRQoS
• Find out how MNOs can improve their roaming revenue for inbound as well as outbound traffic
• Develop business models for both MNOs and Carriers
• Learn how GSM Gateways affect your customers and roaming revenue
• Find out how Anti Steering of Roaming affects the roaming QoS
Agenda
09:00 Registration
09:30 An introduction to Global Roaming Quality and how to improve roaming revenue for Voice, Signalling, Data and SMS
10:30 Refreshments Break
11:00 A presentation of GRQoS success stories: regional update, GSM gateways, what are the next steps
11:45 Interactive Q&A Session with the use of case studies followed by a sample demo of the development of an actual business model for both MNOs and Carriers
13:30 Close of workshop
About Telenor:
Telenor is a global provider for telecommunications services and one of the world's largest mobile operators with mobile operations in 12 markets across the Nordic region, Central Eastern Europe and in Asia. The Telenor Group has over 160 million customers worldwide. Our Vision is simple: We’re Here to Help. We exist to help our customers get the full benefit of communications services in their daily lives.
About your host: Torbjorn A Pettersson, Technical Sales Manager - Mobile Services & GRQ Expert at the GSM Association
Torbjorn joined Telenor GS early in 2009 and has worked in Telecom Business for 15 years, former role as Senior Roaming Specialist at Telenor Sweden. Today Torbjorn focus on helping MNO and MVNO to improve growth and facilitate roaming and interconnect traffic worldwide. Torbjorn has worked during the last years with the GSM Association as GRQ Europe chairman; today Torbjorn is the Global Roaming Quality advisor of the GSM Association.
2011 Speakers included:
2011 Speakers included:
Stanley Manzini
Head of International Roaming and Wholesale
Axis Indonesia
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Nicholas Naidu
International Roaming Product Manager
Vodacom South Africa
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Matthew Bisoffi
International Roaming Manager
Three UK
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Maria Mehrens
Head of Roaming and International Services
Telefónica o2 Germany
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Michael Brill
Principal Marketing Manager, Hub Services
Vodafone Roaming Services
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Elena Cherepukhina
Roaming Manager
Telecom North America
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- Goabaone Kgosana, Roaming Manager, beMOBILE Botswana
- Khaled K. Al-Kuwaikbi, Roaming Planning Senior Officer, Mobily Saudi Arabia
- Pontus Berg, Director Business Development & Roaming, Seanet Maritime
- Sami Elloumi, Roaming & Interconnection Manager, Orange Tunisia
- Senior Representative, CMT Spain
- Leonard Pera, Executive Board Member, INTUG
- Julio Puschel, Principal Analyst – Roaming, Informa
- Amit Daniel, VP Marketing & Business Development, Starhome
- Richard Wolfe, Business Development Director, Qroam
Also in the Roaming Series:
2012 Silver Sponsor
2012 Associate Sponsor
Drinks Reception Sponsor
Previous attendees said:
"Refreshing overview of the roaming business and excellent opportunity for updates on industry trends and directions"
"Very interesting topics and good number of attendees translate into stimulating discussions"
"Very interesting sessions exposing how operators are coping with missing data traffic and demand"
