Network Strategy Webinar Series:
Telecoms Cloud Services Summit - June 2010
OTV Webinar Series:
WDM & Next Generation Optical Networking - June 2010
FTTx & Next Generation Access - June 2010
Carrier Ethernet World Congress - September 2010
Optimising Networks for Video - September 2010
Transport Network Strategies - September 2010
OTV APAC - October 2010
Carrier Ethernet World APAC - November 2010
Billing & Payment:
Mobile Money - September 2010
Prepaid Mobile - September 2010
Next Generation Billing - December 2010
Mobile Networks Webinar Series:
Mobile Broadband World - September 2010
M2M Business Exchange - October 2010
IMS Global Congress - October 2010
Mobile Network Optimisation - November 2010
Customer retention is a key priority for any operator looking to maximise revenue. In the current economic climate the importance of retaining customers has become vital. With rigorous cost cutting measures and customers curbing their service usage, operators are faced with a difficult balancing act when competing and retaining customers.
IIR’s Telecoms CEM, CRM and Retention conference will take an in-depth look at how operators can leverage CRM and CEM to optimise their retention strategies in today’s market. Case studies will highlight how operators are proactively preventing churn, enhancing the customer experience, exploring new channels and optimising customer lifetime value.
NEW FOR 2010!
"The schedule and timeline of promotional activity was very professional and the results far exceeded expectations."
"The Webinar went really well. Some great questions...Thanks everyone for the effort associated with this webinar."
"This was our first webinar and it was great, the quality of the sales leads and questions submitted were suberb."